COVID19 STORE UPDATES
In light of COVID19 our store has implemented many changes and guidelines, in following the recommendations and requirements of the BC Government and other major health governing bodies. Please read below to learn more about what we’re doing at Nu Leaf to keep everyone safe.
Please use the hand sanitizer located at the entrance of the store on your way in.
COVID19 STORE UPDATES
COVID19 STORE UPDATES & NEW MANDATORY FACE COVERING POLICY
Safety of customers, staff members, and the community continues to be our top priority at Nu Leaf Produce Market. As we continue to navigate the ever-changing pandemic conditions, we are very carefully observing the recommendations from the BC Government, as well as, other health organizations and key industry partners.
Following the advice of Health Canada, who have identified that, when worn properly, a person wearing a mask or face covering can reduce the spread of his or her own in infectious respiratory droplets, and Provincial Health Officer Dr. Bonnie Henry, who has recommended that face coverings should be worn in places where social distancing is difficult, we are beginning a phased approach to mandatory face coverings for staff and customers in our store.
Starting November 8th 2020, we will be requiring all staff members & customers inside our store to wear a mask or face covering in areas of our store that are accessible to the public.
The following exemptions to mandatory face coverings will be allowed in the store:
- Anyone with an underlying medical condition or disability which inhibits the ability to wear a mask or face covering;
- Persons unable to place or remove a mask or face covering without assistance;
- Children under 5 years of age;
- Employees working behind a physical barrier or within areas designated for employees only and not for public access;
- Police or first responders in an emergency situation.
During the transition period between November 6th and November 12th we will be providing disposable masks. After that we expect customers to bring their own face coverings and to have them securely in place prior to entering the store.
Customers have done a great job following our other new policies and we trust that customers will continue to be respectful of our newest store policy by wearing their face coverings prior to entering, when waiting in line to enter, and while shopping in store.
We will work hard to ensure customers are aware of our new policy.
This new policy will not change the previously implemented policies and safety changes we have made throughout the store, and we will continue to take all necessary measures to ensure the health and well-being of our customers and our staff members. To date we have done the following:
- We are limiting the number of customers in the store at one time.
- We have provided hand sanitizer for customers to use immediately upon entering the store.
- We are asking customers to consider using contactless payment options, like tap debit or credit, instead of cash. Team members handling cash are asked to either sanitize or change gloves before proceeding to the next transaction.
- We have created an enhanced sanitization plan, including sanitization of carts, baskets after every use, and increase sanitization of all other high-touch surfaces.
- We are reminding staff to wash their hands and clean their work areas regularly.
- We have installed plexiglass barriers for cashiers and staff members.
- We are completing wellness checks that include temperature checks for all staff members at the start of their shift.
- We have launched Contactless Residential Delivery Service to accommodate those who cannot, or choose not to, shop in-person.
- We have temporarily stopped the milling of flour and flaking oats.
- We have cancelled all planned product demos, samplings, and other in-store events.
- All staff who feel sick, or have had any possible exposure to individuals who are sick or may have been in contact with COVID19 are staying home.
- Our washroom facilities are closed to customers at this time.
- Customers who bring their own reusable bags are asked to bag their own items.
- We are asking customers to please Take What You Touch. When choosing items to purchase, please only touch the items you are taking.
- We’ve hired additional staff to support us in our new COVID19 store changes.
We ask our customers to please recognize that the above changes are to help protect the health and safety of everyone. Our team members are working around the clock to follow the necessary changes and guidelines we have introduced at our store, which means it is taking longer to provide the same level of quality service that we pride ourselves on.
When visiting Nu Leaf Produce Market, please be patient, courteous, and kind to our team members and to our customers.
We are continuously reviewing and updating our safety plan. If you have any questions you may email them to Hermandeep Hothi at firstname.lastname@example.org
After careful thought and consideration we have decided to cancel our Annual Case Lot Sale Event.
We recognize that our customers wait for and enjoy this annual event. We too are sad to have to cancel it, but it is what makes the most sense at this time.
First, we spent a lot of time considering and planning how to safely execute this event and allow for social distancing. We initially planned to extend the event over several days to avoid large crowds of shoppers in a short time frame.
However, there are other considerations that have also led to the cancellation of our Annual Case Lot Sale.
As some of you may have already experienced, there are sometimes relatively short lineups outside of the store during peak shopping hours, as we are having to limit the number of customers in the store. The sun and the heat were another consideration for us cancelling the event, as we recognize not everyone is able to wait in line during high temperature conditions. We would also be unable to have products outside the store due to high temperatures.
Poor spring weather, high demand, and a lack of readily available labour for farms has made keeping up with demand extremely difficult. In all stages of the supply chain, that allows us to provide fresh produce from the farms to our store, there are new safety protocols and procedures in place that require additional time and labour for safe social distancing. New policies and protocols are in place in every step, from planting, crop maintenance, harvesting, packing, warehousing, and transportation.
On a store level, the extra support staff needed to maintain our enhanced safety plan, while still maintaining stock levels and providing extra customer service for case lot items, are a few more considerations that led to our decision to cancel this year’s event.
Our team is working extremely hard along with our farmers and suppliers to adapt to these changes, and continue to provide you with fresh, local produce! Although there is not an event this year for our case lot items, we are still continuing to provide local case lot items, as we can. Please make sure you are following us on our website, our email newsletter and our social media channels, to stay up to date on what local seasonal items are available in store.
As this is our busy season, and demand this season is greatly increased, please be understanding that our staff are busy working hard for customers in the store and may not be available to immediately answer phone calls, emails and social media messages. We are working to try and provide as many updates on items as reasonably possible. During the busy season, in-store stock on high demand items can change hourly, depending on shoppers and transport deliveries.
Thank you for continuing to support local. ❤️
STORE UPDATE – JULY 30 2020
As we’re entering the summer season at Nu Leaf, and our store is getting busier as we bring in more and more local produce, we felt it was an important time to do another store update. We are still very aware that COVID19 is present and a risk to the health of our community. Below are some of the notable changes and guidelines we are working with at Nu Leaf.
We’ve heard an increase in customer complaints and frustrations as a result of many of the below changes. We understand it’s not what our customers are used to, not everyone will agree with each one of the changes we have implemented, however, we are making these changes in order to abide by the governments requirements to stay open for our community, and to protect the health of our team members, and our customers.
Additionally, we have recently been experiencing a significant increase in theft and crime at the store, often from repeat offenders who we ask to leave when they return to the store. As a small business theft and crime have a significant impact. We ask that our customers consider quietly letting us know if they suspect there is a theft occurring at the store that our team may not be aware of. We never want customers to approach or accuse someone of theft. Our team will handle the situation and confirm if there is a theft occurring.
Notable COVID Store Changes & Guidelines
• Extended hours from 7 AM – 8 PM Monday to Saturday, 10 AM – 6 PM Sundays, while asking customers to please allow the first hour of shopping to be for those who are most vulnerable due to physical mobility, age or immunity issues.
• We’re limiting the number of customers in the store, which may mean there is a lineup and short wait during peak shopping hours (11 AM – 5 PM). We are encouraging customers to shop before 10 AM or after 5 PM to avoid waits in line.
• We have provided hand sanitizer for customers to use immediately upon entering the store.
• We have installed plexiglass shields in front of the tills at our market.
• We’ve enhanced our existing sanitization practices with a focus on high touch surfaces and store areas, as well as, sanitizing all carts and baskets between uses.
• We require our team members to frequently wash or sanitize their hands, and to wash their hands each time they re-enter the store.
• We’re asking customer to consider using contactless payment options like tap debit or credit instead of cash.
• Customers are welcome to bring their own reusable bags, but we do ask that they bag their own items (as per guidelines released from the BC Ministry of Health)
• Team members who are handling cash are required to either sanitize or change gloves before proceeding to the next transaction.
• Team members and customers are being encouraged to wear masks.
• We’ve hired additional staff to support us in our new COVID19 store changes.
• Staff have had to adjust to earlier start and later end schedules to accommodate a greater workload at the store.
• We have launched contactless local residential delivery service to help those who are unable to visit the store.
• We have temporarily stopped the milling of flour and flaking oats.
• We have cancelled all planned product demos, samplings and other promotional events.
• All staff who feel sick, or have had any possible exposure to individuals who are sick, or may have been in contact with COVID19 are staying home.
• Our washroom facilities are closed to customers at this time.
• We’re asking customers to please Take What You Touch. When choosing items for purchase, please only touch the items you are taking.
We want to thank our customers who are doing their part to keep our team members and our customers safe and healthy. We encourage all our customers to sanitize their hands upon entering, wear a mask to our store and maintain a 2 meter distance from others at the store when possible.
Our team members are working around the clock to follow the necessary changes and guidelines we have introduced at the store, which means it is taking us longer to provide the same level of quality customer service that we pride ourselves on. When visiting us at Nu Leaf Produce Market please be patient, courteous and kind to our store team members and our other customers.
We are continuously reviewing and updating our safety plan. If you have any questions you may email them to Hermandeep Hothi at email@example.com
June 6 2020
We want to say THANK YOU to our community for doing what we have to in flattening the curve! We are grateful to those of you who are working hard to remember to social distance, to use hand sanitizer, and to follow the store guidelines that we’ve created to allow us to stay open and continue to serve you.
We also want to take a moment to remind everyone of which store guidelines are currently in place at Nu Leaf Produce Market, to help ensure the safety and comfort of our customers and our staff.
– Customers are limited in store. We are asking customers to please consider shopping in the early mornings or evenings as we are experiencing peak shopping hours from 11 am – 4 pm, and are asking people to wait in line during times when the store is too busy. (The store has been most quiet in the evening hours from 5 pm – 8 pm)
– We’re still asking customers to allow the first hour of shopping, from 8 am – 9 am, to be for those who are most vulnerable, including those with mobility issues, the elderly and those who are immunocompromised.
– We’ve provided free hand sanitizer at the entrance of the store and ask customers to please sanitize on the way in.
– All carts, baskets and high touch/traffic areas are being regularly sanitized by store team members. When you are finished with your cart or basket, please ask store staff where to place it so they can clean it.
– We are asking customers to consider using debit or credit instead of cash, to allow our cashiers to avoid touching money when they are also responsible for touching customers fresh produce. (If cashiers are handling cash we are requiring them to wash or sanitize their hands between transactions.)
– Customers are welcome to bring their own reusable bags (yay!) but we do ask that they bag their own items (as per the guidelines released from the BC Ministry of Health)
– If you are feeling ill, have travelled outside the country, or have been exposed to someone who may have COVID19, please do not enter the store.
– We have launched contactless local residential delivery service to help serve those who are unable to visit the store.
Again, THANK YOU to all of you who are doing your part to flatten the curve and keep us all safe. We are all in this together.
March 23 2020
Dear Valued Nu Leaf Produce Market Customers,
Thank you for continuing to choose Nu Leaf Produce Market to serve you and your family during this unfamiliar and difficult time. Our staff appreciate your support and alongside our management team are working on continued measures to keep our customers and ourselves safe and healthy. ❤️
We recognize our role in the community as an essential service provider, which is why we are working to maintain our highest standards of cleanliness and safety. We have a series of new measures including increased sanitization procedures, new health and safety policies, and providing new tools and resources to our team members, to protect us all from the spread of this novel coronavirus.
We are considering additional changes to our store hours, in order to allow our staff to maintain responsible social distancing, minimize employee interaction, and eliminate shift overlap. We will update you once we’ve confirmed those hours. This would require a one hour closure during mid-day to allow for the first shift to leave the store before the second shift entered. It would also allow for a break to do additional cleaning and any necessary stocking of store product.
Other changes we’ve made at Nu Leaf Produce Market:
• We have installed plexiglass shields in front of the tills at our market.
• Our teammates are required to wash their hands a minimum¬ of every 30 minutes, or additionally, whenever they deem necessary.
• We’ve added a full-time cleaner to sanitize carts, baskets, door handles, debit terminals, and other high-touch areas, in addition to our Standard Sanitization Plan already in place.
• We have extra resources available for our frontline staff to allow them to clean and sanitize high-traffic areas more frequently.
• We have adjusted and increased our store hours to fit with the demand we’ve experienced from customers, and to allow for a reduction in peak shopping hours by increasing hours in the morning.
• We’ve requested that our customers allow the first hour of shopping be for those who are higher-risk and more vulnerable; including those who are elderly and immune compromised.
• Our store has begun to monitor and limit the amount of customers shopping during high-traffic shopping periods.
• We are temporarily requesting customers use Debit or Credit instead of cash or change.
• We’ve temporarily stopped the milling of flour and flaking oats.
• We’ve cancelled our product demos, samplings and promotional events.
• All staff members who feel sick, or have had any possible exposure to individuals who are sick, are staying home.
• All staff who have travelled or who have been exposed to others who have travelled are to follow recommendations by Health Authorities.
• Our washroom facilities are now for employee use only.
• We are encouraging customers to practice responsible social distancing. Please be mindful and respectful of those around you, and keep a space between yourself and others while at our market.
• Please Take What You Touch. When choosing items for purchase, please only touch the items you are taking.
Our team is proud of the positive feedback and words of gratitude from our community during this time. We are appreciative of and want to again thank our fantastic market staff, our distribution and transport team, our wholesalers and local suppliers, for their tremendous efforts and passion they bring to their jobs. They are valuable and important members of our community at this time, and always.
Herman Hothi, President
March 21 2020
We are again updating our store hours to fit better with the demand we are seeing from customers. Morning is our more popular shopping time. In an effort to better manage the volume of customers in the store, and do our part in responsible social distancing, we are going to be opening an hour early at 7:00 am, daily.
Our store hours will now be 7:00 am – 8:00 pm daily.
We are still asking our customers to allow the first hour of the store opening to be for those who are higher risk including, the elderly, and those with immunity issues.
Currently, we are experiencing higher customer volumes from 10 am – 2 pm daily. Our quietest store hours are in the evenings.
Moving forward we are considering many different ways we can protect the health, safety and comfort of our store staff and our customers. During higher volume shopping hours, we may begin to limit the number of customers allowed in the store at one time. We will be monitoring the store closely over the weekend and implementing capacity measures as needed, based on what we are observing.
We are also strongly encouraging customers to use debit or credit, instead of cash and change. This is one simple change that will help us keep our store staff comfortable and healthy, which allows us to continue to serve our customers.
There are more changes we are considering, and are going to be working on implementing throughout the weekend. We will keep you posted with updates on any changes.
We appreciate your consideration and understanding of these changes. We want everyone in our community to be comfortable and healthy.